Twigs Warranty Information

Flowers are made by nature and as such we do not always have complete control over them, we do however always supply the freshest flowers available.  At times, some of the flowers may be sent in bud to ensure longevity and due to seasonal changes, we may need to substitute some blooms on occasion.  If at any time you are unhappy with your order, please return the item to our shop within 24 hours, we shall provide you with a “no questions asked” replacement.

Fresh Flower Care

Cut Flower Bouquets

Prepare a clean vase with water and the flower food provided with your bouquet. If your flowers have arrived with a water bag, hold the bouquet over a sink and remove the bottom wrapping.  Recut stems on a diagonal, remove all foliage that will be below water level. Replace vase with clean water and recut stems after 3 days, remove any old looking leaves or blooms.


Upon arrival hold arrangement over sink top up with a bit of water, taking care not to overfill.  All our arrangements have preservatives already added to the floral foam. Check the water level in your arrangement each day, and top up when needed.

All Flowers

All flowers need to be kept away from direct sunlight and draughts, do not keep them on appliances such as T.V’s or microwaves that generate heat.  Remove any spent flowers from the arrangement each day, and keep away from fruit.  As lilies open, remove the pollen with a tissue to avoid them making a mess and keep them away from any animals.  Some flowers such as tulips and gerberas will keep growing and may need to be recut.  As some flowers will grow towards light, turn your arrangement daily to help keep its shape.

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